Terms & Conditions

1. About us

The Taco Kitchen Service is provided by PT Sinamon Demo Indonesia, operating at Jl. Bumbak No.99 Umalas, Kec. Kuta Utara, Bali 80361. Contact details are at the end of these Terms.

2. Eligibility

You must be at least 18 years old and legally able to enter into a binding contract to place an order.

3. Account registration

You may need to create an account or verify your phone number via one-time password to place an order. You are responsible for keeping your account credentials secure and for all activity that occurs under your account.

4. Orders and acceptance

• These Terms apply to orders placed through this website and, where applicable, to orders for our products placed through third-party delivery platforms.
• Placing an order constitutes an offer to purchase. Your order is not accepted until we confirm it; we reserve the right to refuse or cancel any order.
• All orders are subject to availability and confirmation of the order price. Product availability and menu items may vary by location and are not guaranteed.
• All product images are for illustrative purposes only and actual items may vary.
• If an item becomes unavailable after you order, we will contact you to arrange a substitute or refund.

5. Pricing and payment

• Payment must be made at the time of ordering through our accepted payment methods, which include credit and debit cards, bank transfer via virtual account, and digital wallets.
• Prices are shown in Indonesian Rupiah (IDR) and include applicable taxes unless stated otherwise.
• Payment is processed by Xendit. By submitting payment you authorize us and Xendit to charge your selected payment method.
• We may store tokenized references to your payment methods (not full card details) so you can check out faster on future orders.
• If payment is declined we may cancel the order and notify you via WhatsApp, SMS, or email.

6. Pickup and delivery

• We aim to deliver your order within the estimated time frame, but delivery times are estimates and are not guaranteed. We are not liable for delays caused by circumstances beyond our control.
• Estimated preparation, pickup, and delivery times are approximations and not guarantees.
• For pickup, please arrive during the scheduled window with your order ID.
• For delivery, you are responsible for providing an accurate address, reachable phone number, and any access instructions.
• If we cannot reach you or deliver to the address provided, the order may be returned to the outlet and will not be refunded.
• Delivery may be fulfilled by third-party couriers whose terms apply to their portion of the service.

7. Cancellations, returns and refunds

We are committed to high-quality, freshly prepared products and excellent customer service. This section sets out when returns and refunds are available. It should be read together with our Refund & Cancellation Policy; where the two differ, the terms more favourable to you apply.

Eligibility for refunds

• Order cancellation. You may cancel within 5 minutes of placing your order for a full refund, and at any later point before the kitchen has started preparing it. Because food is prepared fresh, an order cannot be cancelled once preparation has begun.
• Incorrect order. If you receive an incorrect item or an item is missing, contact us straight away. We will either deliver the correct item or issue a full refund for the affected items.
• Quality issues. If a product does not meet our quality standards (for example it is damaged, stale, or improperly prepared), contact us within 24 hours of receiving your order, with photographs. We will either provide a replacement or issue a full refund.
• Delivery failure. If your order is not delivered within a reasonable timeframe, or cannot be delivered because of our error, you are entitled to a full refund.

Non-refundable circumstances

• A change of mind after food preparation has begun.
• An incorrect delivery address or phone number provided by you, or no one available to receive the delivery after multiple attempts.
• Dissatisfaction with taste or personal preference, unless there is a legitimate quality issue.
• Orders that have been partially consumed.

How to request a refund

Contact us on WhatsApp at +62811390001, by email at hello@tacokitchen.com, or in person at any of our locations. Please provide your order number, the date of purchase, and details of the issue, with photographs where applicable.

Refund processing

• Approved refunds are processed within 7–10 business days of approval and are issued to the original payment method. For virtual-account (bank transfer) payments, the refund is returned to the originating account.
• Your bank or payment provider may then take additional time to show the refund; in total it typically appears within 5–14 business days.
• For incorrect orders or quality issues we may offer a replacement product instead of a refund, at our discretion or based on your preference.
• These Terms do not limit any non-waivable statutory consumer rights.

8. Acceptable use

You agree not to use the Service for any unlawful or fraudulent purpose, place fake or fraudulent orders, harass or threaten our team or other customers, or attempt to gain unauthorized access. We may suspend or terminate your access for violations.

9. Food safety and allergens

We take food safety seriously and follow local health and safety regulations. Our products are prepared in facilities that handle common allergens, including nuts, dairy, eggs, and gluten. If you have an allergy or dietary restriction, please tell us when placing your order; if you have a severe allergy, please contact the outlet directly before ordering.

10. Intellectual property

All content on the Service — including text, images, logos, and designs — is owned by Taco Kitchen or our licensors and is protected by copyright and other laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

11. Disclaimers and limitation of liability

The Service is provided on an "as is" basis without warranties of any kind to the maximum extent permitted by law. Our total aggregate liability for any claim shall not exceed the amount you paid for the order giving rise to the claim. We are not liable for any indirect, incidental, or consequential damages arising from the use of the Service.

12. Changes to the Service and Terms

We may modify, suspend, or discontinue any part of the Service at any time. We may also update these Terms; material changes will be communicated through the Service.

13. Governing law and disputes

These Terms are governed by the laws of the Republic of Indonesia.

14. Contact

Last updated: September 2026